Accepted payment methods
Papeya accepts the payment methods displayed at checkout at the time you place your order.
Available payment methods may vary depending on the payment services currently supported by Papeya and our third-party payment providers.
Please follow the payment instructions shown at checkout. Papeya does not request payment through unofficial payment channels.
Currency
Product prices on thepapeya.com are displayed in Vietnamese Dong (VND), with the corresponding Singapore Dollar (SGD) price also shown for customers shopping in Singapore.
At checkout, the amount payable is displayed in Vietnamese Dong (VND). The total amount payable in VND will be shown before the customer confirms payment.
Where a customer uses a payment method or card denominated in a currency other than VND, currency conversion may be performed by the customer’s bank, card issuer or payment service provider. Any applicable exchange rate or currency conversion fee is determined by the relevant provider in accordance with its terms.
Order total
Before completing payment, customers can review the applicable:
- Product price
- Discounts, if any
- Shipping fee, if applicable
- Total order amount
Papeya does not add a separate Papeya tax charge at checkout. However, import GST, customs charges, carrier charges or other charges may apply where required by applicable laws or authorities.
Payment confirmation
Payment must be successfully completed or authorised, as applicable, before an order is confirmed for processing.
After a successful order is placed, customers will receive an order confirmation using the contact information provided at checkout.
If a payment is unsuccessful or cannot be confirmed, the order may not be processed.
Payment security
Payments are processed through third-party payment service providers made available through Papeya's checkout.
Papeya does not directly collect or store customers' complete payment-card details where those details are processed by the relevant payment provider.
Payment transactions may also be subject to the terms, security procedures and verification requirements of the applicable payment provider, card issuer or bank.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the order.
If refunding to the original payment method is not technically possible, Papeya will contact the customer to arrange an appropriate alternative refund method.
Refund eligibility, procedures and processing timelines are described in Papeya's Returns & Exchanges Policy.
Payment support
If you experience a payment issue or believe there is an error relating to your order payment, please contact Papeya through the Contact page or at papeya.official@gmail.com.
Please include your order number, where available, and relevant details of the issue. Do not send complete card numbers, passwords, verification codes or other sensitive authentication information by email.
Papeya will provide an initial response within 02 business days.