Privacy policy

Last updated: September 21, 2026

This Privacy Policy describes how HỘ KINH DOANH PAPEYA (“Papeya”, “we”, “us” or “our”) collects, uses, stores, discloses and protects customers’ personal information when they access, use or make purchases through thepapeya.com.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Personal information is collected and processed in accordance with the purposes described in this Policy and applicable laws.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Papeya, we may collect the following categories of personal information:

  • Contact information: name, address, billing address, shipping address, telephone number and email address.
  • Order and transaction information: products purchased, order details, payment, shipping, returns, exchanges and refunds.
  • Account information: login details and other account-related information if you create an account on our website.
  • Website usage information: information about your device, browser, IP address, activity and interactions with our website.
  • Communications: information you provide when contacting Papeya for enquiries, customer support, feedback or complaints.
  • Cookies and similar technologies: information used to operate the website, remember your preferences, analyse activity and improve your experience.

2. HOW AND WHY WE USE PERSONAL INFORMATION

Papeya may use your personal information to:

  • receive, process, confirm and manage orders;
  • process payments, shipping, returns, exchanges and refunds;
  • provide services and customer support;
  • maintain, operate and improve our website and shopping experience;
  • protect our website, authenticate accounts and prevent or detect fraud or unlawful activity;
  • communicate with you regarding your account, orders or support requests;
  • provide marketing, advertising or promotional communications where consistent with your choices and applicable law; and
  • comply with legal obligations and respond to lawful requests from competent authorities.

3. RETENTION OF PERSONAL INFORMATION

How long we retain personal information depends on the purposes for which it was collected and processed, including how long the information is required to maintain customer accounts, provide products and services, process orders, comply with legal obligations, resolve disputes, and exercise or protect rights and obligations arising from transactions and Papeya's policies.

When personal information is no longer required for these purposes, Papeya will handle the information in accordance with applicable law.

4. HOW WE DISCLOSE PERSONAL INFORMATION

To the extent necessary to operate our website and provide our services, personal information may be disclosed or made accessible to:

  • Shopify and technology and infrastructure providers supporting the operation of our website;
  • payment service providers;
  • shipping and order-fulfilment providers;
  • customer support, cloud storage, data analytics and other necessary technical service providers;
  • marketing and advertising partners where consistent with your choices and applicable law;
  • competent government authorities or other persons or organisations where disclosure is required or permitted by law; and
  • other parties where you request, consent to or otherwise authorise the disclosure.

Parties receiving personal information should only access it to the extent necessary for the relevant purpose and process it in accordance with applicable legal requirements.

5. SECURITY OF PERSONAL INFORMATION

Papeya applies reasonable measures designed to protect customers’ personal information and reduce the risk of loss, unauthorised access, use, alteration or disclosure.

However, no security measure or method of transmitting data over the Internet can guarantee absolute security. Customers should not send sensitive or confidential information to Papeya through unsecured communication channels.

If you use an account on our website, you are responsible for keeping your login information secure and should not share your password or account access information with others.

6. ACCESSING AND CORRECTING YOUR INFORMATION

You may request that Papeya:

  • provide information about the personal data Papeya holds about you;
  • provide access to or a copy of your personal data where permitted by applicable law; and
  • correct, or allow you to request correction of, inaccurate personal information.

To submit a request, please email papeya.official@gmail.com, clearly describing your request and providing information reasonably necessary for Papeya to identify the relevant data.

Papeya may request appropriate information to verify your identity before processing a request in order to protect personal information and prevent unauthorised access.

7. DELETION OR RESTRICTION OF PERSONAL INFORMATION

You may request deletion or restriction of the processing of your personal information by contacting papeya.official@gmail.com and clearly describing your request.

After receiving your request, Papeya will verify the necessary information, review the relevant data and process the request in accordance with applicable law.

In certain circumstances, Papeya may need to continue retaining or processing some information where necessary to comply with legal obligations, process transactions, resolve disputes, or exercise other lawful rights and obligations.

8. PRIVACY REQUESTS, CONCERNS AND COMPLAINTS

If you have a question, request, concern or complaint regarding the collection, use, retention, disclosure or security of your personal information, please contact:

Email: papeya.official@gmail.com

When submitting a request, please provide your name, contact information, details of your request and any relevant information necessary for Papeya to verify and process it.

Papeya will provide an initial response within 2 business days after receiving the request. If additional information or time is required to verify and process the request, Papeya will inform you of the status and next steps.

Papeya may request identity verification before processing requests relating to personal information in order to protect customer information.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the website, remember customer preferences, analyse activity, improve the user experience and support marketing and advertising activities where appropriate.

The use of cookies may depend on your browser and device settings and your privacy choices.

10. INTERNATIONAL DATA TRANSFERS

Because Papeya uses Shopify and other service providers supporting our e-commerce operations, personal information may be transferred, stored or processed in a country or territory other than the country in which you reside. Such transfers and processing will be handled in accordance with applicable legal requirements.

11. CHANGES TO THIS PRIVACY POLICY

Papeya may update this Privacy Policy from time to time to reflect changes to our business practices, processing activities or legal requirements.

When this Policy is updated, Papeya will publish the revised version on the website and update the “Last updated” date at the beginning of this Policy.

12. CONTACT INFORMATION

Questions or requests regarding this Privacy Policy or our processing of personal information may be submitted to:

HỘ KINH DOANH PAPEYA
Registered business address: 302/5 Ngo Quyen Street, Dien Hong Ward, Ho Chi Minh City, Vietnam
Email: papeya.official@gmail.com