Shipping policy
Shipping destinations
Papeya currently ships online orders to addresses within Singapore.
Orders are fulfilled and dispatched from Vietnam.
Processing time
Orders are prepared and packed within 02 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery time
Standard delivery usually takes approximately 5–8 business days after dispatch. This delivery timeframe is separate from the processing time stated above.
Delivery times are estimates and may occasionally be affected by customs clearance, public holidays, weather, courier disruptions or other circumstances outside Papeya's reasonable control.
Where Papeya becomes aware of a material delay affecting an order, we will provide available updates to the customer where reasonably practicable.
Delivery method & carrier
Orders are delivered by third-party courier or logistics service providers appointed by Papeya.
The courier used for an order may vary depending on service availability and operational requirements. Where available, relevant tracking information will be provided after the order has been dispatched.
Shipping fees
- S$5.90 standard shipping for orders below S$100.
- Free standard shipping for orders of S$100 or more.
The applicable shipping fee will be displayed at checkout before payment.
Order tracking & delivery information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
The courier or logistics service provider is responsible for providing or updating available shipment information during the delivery process, including tracking or delivery-status information where supported by its service.
Please allow some time for the tracking status to update after the parcel is handed to the courier.
Order inspection
Customers should check the parcel and products as soon as reasonably possible after delivery.
If the parcel appears materially damaged upon delivery, or if the product received is incorrect, damaged or defective, please take relevant photographs and contact Papeya through the Contact page or at papeya.official@gmail.com as soon as reasonably possible.
Any return, exchange or refund request will be handled in accordance with Papeya's Returns & Exchanges Policy.
Delivery details
Please ensure that your delivery address and contact information are complete and accurate before placing your order.
Papeya is not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer at checkout.
If you notice an error after placing an order, please contact Papeya as soon as possible. We will try to assist before dispatch where reasonably possible, but changes cannot be guaranteed once the order has been handed to the courier.
Need help?
For questions or concerns about your delivery, contact us through the Contact page or at papeya.official@gmail.com, and include your order number and relevant details.
Papeya will provide an initial response within 02 business days.